Privacy Policy

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Aurion Renewables (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

 

 1.⁠ ⁠Information We Collect

 

We may collect the following types of personal information:

 

Contact Information: Name, address, phone number, and email address.

 

Account Information: Login details, communication preferences, and service records.

 

Transactional Information: Details related to purchases, payments, and service usage.

 

Technical Information: IP address, browser type, operating system, and website usage data (via cookies and analytics tools).

 

Communications: Any information you provide through inquiries, feedback, or correspondence with us.

 

We collect personal information only when it is necessary for the purposes described below.

 

 2.⁠ ⁠How We Use Your Information

 

Aurion Renewables uses personal information to:

 

Manage and maintain your account or customer profile.

 

Deliver and support the products and services you request.

 

Communicate with you regarding service updates, invoices, and support inquiries.

 

Provide updates on new products, services, and clean energy insights (with your consent).

 

Comply with legal obligations and industry standards.

 

Improve our operations, website functionality, and customer experience.

 

 3.⁠ ⁠Legal Basis for Processing

 

We collect, use, and disclose personal information based on one or more of the following legal grounds:

 

Your consent (explicit or implied, as permitted by law).

 

Contractual necessity (to provide you with requested services).

 

Legal obligations (to meet regulatory, tax, or compliance requirements).

 

Legitimate business interests, where permitted by law (e.g., improving services or preventing fraud).

 

 4.⁠ ⁠Disclosure of Personal Information

 

We do not sell, rent, or trade your personal information.

We may disclose information to:

 

Service providers and partners who assist in business operations (e.g., payment processors, IT providers).

 

Regulatory authorities or law enforcement when required by law.

 

Professional advisors (e.g., auditors, legal counsel) under confidentiality obligations.

 

All third parties are required to maintain strict confidentiality and data protection standards consistent with this Policy.

 

 5.⁠ ⁠Data Retention

 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulation.

When no longer required, information is securely deleted, anonymized, or destroyed.

 

 6.⁠ ⁠Cookies and Analytics

 

Our website may use cookies, tracking pixels, and analytics tools to improve functionality and user experience.

Cookies help us analyze web traffic and tailor our services. You can adjust your browser settings to refuse cookies, but this may limit website functionality.

 

 7.⁠ ⁠Safeguarding Your Information

 

We apply technical, physical, and administrative safeguards to protect personal information against loss, unauthorized access, disclosure, alteration, or misuse.

Access to personal data is restricted to authorized personnel who require it to perform their duties.

 

 8.⁠ ⁠Your Rights

 

You have the right to:

 

Access your personal information.

 

Request correction or deletion of inaccurate or outdated information.

 

Withdraw consent to the use of your information, subject to legal or contractual restrictions.

 

File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial authority.

 

Requests may be directed to our Privacy Officer (see Section 10).

 

 9.⁠ ⁠Cross-Border Transfers

 

Your personal information may be stored or processed in jurisdictions outside Canada where privacy laws may differ.

When transferring data across borders, we ensure appropriate safeguards and contractual protections are in place.

 

10.⁠ ⁠Contact Information

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

 

Aurion Renewables

legal@aurionrenewables.com
500-112 4th Avenue SW, Calgary 

 

11.⁠ ⁠Updates to This Policy

 

Aurion Renewables may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on our website with the revised “Effective Date.” We encourage you to review this Policy periodically.